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​2. Refunds for Annual Subscriptions:

  • You may request a refund within 14 days of the original annual subscription purchase only if substantial use has not occurred.

  • After 14 days, annual subscriptions are non-refundable, but can still be cancelled to avoid renewal.

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3. Enterprise Subscriptions (1, 2, or 3-Year Terms):

  • Enterprise contracts are subject to fixed-term agreements and are non-refundable once signed.

  • Early termination is only permitted under specific contract terms (e.g. breach, force majeure), as agreed upon in the Enterprise Agreement.

  • Clients are encouraged to engage with a trial or pilot before entering long-term commitments.

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4. Refund Process:

  • Submit refund requests to support@zynched.com with your order number and reason.

  • Requests are reviewed within 5-7 business days.

  • Approved refunds will be issued to the original payment method.

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5. Non-Refundable Items:

  • Custom development work

  • Services already fully delivered

  • Setup or onboarding fees (if applicable)

  • Subscription fees for billing periods already consumed

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6. Cancellation Policy:

  • Monthly subscribers may cancel anytime via user profile > Manage Subscriptions or by emailing support@zynched.com.

  • Cancellations take effect at the end of the current billing cycle - no partial refunds will be issued.

  • Annual and enterprise subscriptions can be cancelled to avoid renewal but remain active until the end of the current term.

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​Disclaimer of Warranties

Zynched is provided "as is" without any warranties, express or implied. We do not guarantee the accuracy or completeness of the information provided by Zynched.

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Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. Your continued use of Zynched after any changes indicates your acceptance of the new Terms of Service.

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Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of South Africa.

If you have any questions about these Terms of Service, please contact us at support@zynched.com.

Terms of Service

Please read these Terms of Service carefully before using Zynched. By accessing or using Zynched, you agree to be bound by these Terms of Service.

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User Conduct

You agree to use Zynched for lawful purposes only. You agree not to engage in any activity that may harm Zynched or its users. You agree not to misuse Zynched, such as spamming or hacking.

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Data Privacy

We respect your privacy and will handle your personal information in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA) of South Africa. We collect and process your personal information in accordance with the following principles:

  • ​ Accountability: We are responsible for ensuring that your personal information is processed lawfully and securely.

  • Processing Limitation: We only collect and process information that is necessary for the purpose for which it is required.

  • Purpose Specification: We collect your information for specific, explicitly defined purposes.

  • Further Processing Limitation: Any further processing of your personal information will be compatible with the original purpose of collection.

  • Information Quality: We take reasonable steps to ensure that your personal information is complete, accurate, and up to date.

  • Openness: We maintain transparency about the ways in which we process your personal information.

  • Security Safeguards: We implement appropriate technical and organizational measures to protect your personal information.

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You have the right to:

  • Request access to your personal information

  • Request correction of your personal information

  • Request deletion of your personal information

  • Object to the processing of your personal information

  • Lodge a complaint with the Information Regulator

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Intellectual Property

All content on Zynched, including text, images, and logos, is protected by copyright laws. You may not use any content from Zynched without our prior written consent.

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Limitation of Liability

In no event shall we be liable for any damages, including direct, indirect, incidental, special, or consequential damages, arising out of or in connection with your use of Zynched.

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Refund Policy

At Zynched, we are committed to delivering valuable digital content and tools. Our refund and cancellation policy is designed to be fair, transparent, and aligned with standard industry practices.

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1. Refunds for Monthly Subscriptions:

  • Refund requests must be submitted within 7 days of the original purchase.

  • To be eligible, the service must not have been substantially used (e.g. full course completion, high platform usage).

  • Refunds will not be granted after 7 days from purchase or for any renewed months.

  • After cancellation, users will continue to have access until the end of the current billing period.

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